Help Center

Because we deal with high end shoes, we do not accept returns. All sales are final. Every customer picking up their order in store will have to bring an ID that matches the order information, and must sign an agreement in store confirming the order pickup. We appreciate your business, but this prevents chargebacks. Thank you. 

Shop Online & In Store with Confidence!

Every item we sell undergoes a strict inspection process to ensure you are getting an authentic product every time. No fakes, replicas or B-grades.

We guarantee 100% authenticity!

All Items are shipped 2-3 days priority mail same day if purchased before 2PM Eastern Standard Time

An e-mail containing your item's current shipping status is sent directly to the e-mail account used before checkout. The e-mail is sent once your package label has been created.

If you'd like to sell your new or used items please bring them by our store or message our Instagram @Sole_System with the following information:

- Name of the item, condition, size, extra lace and box included(?), and your asking price.

- If the item is pre-owned you must have images of the sneakers flaws and wear.